A company in the construction sector required a turnkey, high-performance, guaranteed connectivity service with direct 24/7 assistance, which fully met its operational and management needs in terms of bandwidth capacity.
Industry: Construction
Region: Marche
Number of employees: 50
Need: Solve connectivity issues with a guaranteed turnkey service and direct 24/7 support.
Solution: A fully customized dedicated fiber optic circuit, with a guaranteed 100Mbps capacity and 100% symmetrical coverage, with 24/7 proactive monitoring and direct Viking support, no call center required.
Client’s comments:
«Connection quality has always been crucial to our productivity, both for machinery monitoring and for logistics, warehouse, and administration.
Before Viking, every time we had a critical issue, whether due to a real outage or a simple change in network configuration, it was frustrating having to jump through hoops to get through to a technician. We were always “intercepted” by some call center operator who not only didn’t know our business, but didn’t even know what we were talking about.
Today, with Viking, this is obviously no longer the case. Not only have we never had any performance issues, thanks in part to their proactive monitoring that detects potential risks before they arise, but for any information or further details, we’ve always spoken directly with the assigned technical contact, who is intimately familiar with the network design of the services we use. You can’t imagine the relief of having guaranteed connectivity, truly!»
