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  • TLC Checklist – Part One What questions you should ask your connectivity provider.

What questions should you ask your connectivity provider?

What is the contractual release date (or CCD)? Is the fee fixed or variable?
Is the quote final? Or is it budget-based and subject to revision after the inspection?

These are just some of the questions you need to have answered before signing a connectivity contract. The risk is unpleasant surprises and a service that doesn’t meet your expectations and strategic needs.

 

We are not teachers, nor “professors”, but for over 20 years we have been providing strategic connectivity – exclusively – to large companies and Italian and international telecom operators.

We have witnessed the evolution of “one-to-many” and “one-to-one” commercial offerings, both from a technical and marketing perspective, so today we can imagine how complex, or simply unclear and not immediate, it can be to understand a Connectivity Services Offer.

This Check List outlines the most significant elements on which the connectivity Provider must give the IT systems manager clear and comprehensive answers before they can accept the offer with full awareness of what they are signing.

By analyzing these elements, we have created a Check List, divided into two parts, of which we share here the first part in PDF format: “Check List TLC – Part One”.

This will help you clarify your Connectivity Provider’s commercial offer by digging into the technical and operational details that usually remain ambiguous.

PART ONE

  1. The economic offer
    • Pricing
    • Service credits
    • Infrastructure and service
    • Renewal
    • Equipment
    • Installation
    • Ownership
  2. Delivery and billing
    • CCD – Service delivery date
    • Billing

PART TWO

  1. Services & Performance
    • Performance values
  2. SLA – Service Level Agreement
    • Guarantees and inclusions
    • On-site intervention
    • Hardware failures
  3. Support
    • Service
    • Priority
    • Under-performing
    • IP services
DOWNLOAD THE FIRST PART
OF THE CHECK LIST

If we have sparked your interest and you would like to read our TLC Check List, fill out the form below and we will send it to you by email.

By filling out the form below, you will receive an email with
the first part of the Check List attached in PDF format.

Make good use of it!

Request the first part of the TCL Checklist

Fill out the form without obligation and you will receive the guide by email.

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