ConciliaWeb is the new portal of AGCOM through which consumers can submit their conciliation requests against telephone, Internet and pay TV operators.

INFORMATION ON DISPUTE RESOLUTION.

Pursuant to the resolutions of the Authority for Communications Guarantees no. 203/18/CONS and no. 296/18/CONS, Viking S.r.l. informs Users and Customers that requests for dispute resolution with the TLC Operator submitted after July 23, 2018 must be filed by accessing the ConciliaWeb platform at the address https://conciliaweb.agcom.it

For further information on conciliation and dispute resolution procedures, Viking S.r.l. invites you to consult the AGCOM website at the following addresses respectively https://www.agcom.it/procedura-di-conciliazione and https://www.agcom.it/definizione